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We used to have four different FM service providers for our locations — with Wowworks everything runs through one platform. That saves us not only costs, but above all time.
This quote is not an isolated case. It describes a structural problem that destroys operational resources every day — quietly, systematically and often unnoticed.
Friday evening, 6:30 p.m. Water damage in branch 34.
A burst pipe. The branch has to be closed off. The responsible regional technician cannot be reached. The plumbing service provider has already finished for the day. The next technician? Coming on Monday.
The weekend brings costs: lost sales, consequential damage, trouble with the insurer. And above all: time that nobody gets back.
This exact scenario — the lack of responsiveness in technical facility management — is not an exception. For many companies, it is everyday reality. And it has one cause: fragmented service provider structures without central control.
The weekend brings costs: lost sales, consequential damage, trouble with the insurer. And above all: time that nobody gets back.
This exact scenario — the lack of responsiveness in technical facility management — is not an exception. For many companies, it is everyday reality. And it has one cause: fragmented service provider structures without central control.
The status quo: Technical FM in 2025
According to the PwC Facility Management Monitor 2025, only 48% of FM users are satisfied with the performance of their service providers — even though Germany, with a market volume of USD 88 billion, is the largest FM market in Europe. PwC FM Monitor 2025
At the same time, the study shows that 62% of companies name the digitalization of their FM processes as their top priority. Not out of technical curiosity — but because inefficient processes cost measurable money.
Experts estimate that inefficient building management can unnecessarily increase operating costs by up to 30% — caused by manual processes, media breaks and a lack of system integration. fm-wissen.de
The diagnosis is clear. The problem is not a lack of will — it is the structure.
At the same time, the study shows that 62% of companies name the digitalization of their FM processes as their top priority. Not out of technical curiosity — but because inefficient processes cost measurable money.
Experts estimate that inefficient building management can unnecessarily increase operating costs by up to 30% — caused by manual processes, media breaks and a lack of system integration. fm-wissen.de
The diagnosis is clear. The problem is not a lack of will — it is the structure.
Why technical FM is so complex — and why that is a problem
Technical facility management involves far more than replacing a light bulb. It includes:
A typical maintenance process without a digital platform looks like this: phone call → email → callback → Excel entry → paper form → status request → manual invoice check. CAFM experts call this a “system break” — and it is one of the biggest hidden cost drivers in FM. facility24.de
- Damage reports — around the clock, at every location, with immediate response
- Scheduled maintenance — heating, ventilation, air conditioning, electrical systems, fire protection — on time, documented and legally compliant
- Repairs — from diagnosis and commissioning through to acceptance
- Technician coordination — the right specialist, at the right time, in the right place
- Documentation and reporting — for compliance, insurance and internal management
A typical maintenance process without a digital platform looks like this: phone call → email → callback → Excel entry → paper form → status request → manual invoice check. CAFM experts call this a “system break” — and it is one of the biggest hidden cost drivers in FM. facility24.de
The system break in everyday operations: What it costs
Imagine this: a company operates 80 locations. At every location, technical issues are reported regularly — heating failure, defective lighting, damaged doors, air conditioning out of service.
Every report goes through the same manual process:
Every report goes through the same manual process:
- The branch manager reports the damage by phone or email
- Internal FM coordination forwards it to the responsible service provider
- The service provider confirms availability
- The appointment is coordinated manually
- The job is completed — or not
- The invoice arrives — often without any link to the original order
What an integrated platform actually changes in technical FM
1. Damage reporting: From 30 minutes to 30 seconds
With a digital platform, the branch manager reports the damage using an internet-enabled device — with photo, description and prioritization. The order is automatically assigned to the next available qualified technician. No phone call, no email, no callback.
2. Maintenance planning: Preventive instead of reactive
Scheduled maintenance — whether the annual inspection of a heating system or the monthly check of emergency lighting — is automatically scheduled, commissioned and documented. Nothing falls through the cracks. No location is left unsupported.
3. Technician coordination: The right person at the right time
Wowworks works with more than 20,000 technicians in Germany — locally based, ready to respond immediately and equipped with the right qualifications for each assignment. The platform handles the matching automatically. No manual search, no coordination loops.
4. Real-time status: Always know what is happening
Every job can be tracked in real time — from report and assignment through to completion. No callback needed. No “We’ll check and get back to you.” Full transparency across all locations at once.
5. Documentation: Legally compliant, automatic, complete
Maintenance protocols, acceptance documents, invoices — everything is automatically captured and archived in the system. Available at any time for insurers, operator responsibility and internal audits.
With a digital platform, the branch manager reports the damage using an internet-enabled device — with photo, description and prioritization. The order is automatically assigned to the next available qualified technician. No phone call, no email, no callback.
2. Maintenance planning: Preventive instead of reactive
Scheduled maintenance — whether the annual inspection of a heating system or the monthly check of emergency lighting — is automatically scheduled, commissioned and documented. Nothing falls through the cracks. No location is left unsupported.
3. Technician coordination: The right person at the right time
Wowworks works with more than 20,000 technicians in Germany — locally based, ready to respond immediately and equipped with the right qualifications for each assignment. The platform handles the matching automatically. No manual search, no coordination loops.
4. Real-time status: Always know what is happening
Every job can be tracked in real time — from report and assignment through to completion. No callback needed. No “We’ll check and get back to you.” Full transparency across all locations at once.
5. Documentation: Legally compliant, automatic, complete
Maintenance protocols, acceptance documents, invoices — everything is automatically captured and archived in the system. Available at any time for insurers, operator responsibility and internal audits.
What the industry confirms: The data speaks clearly
The GEFMA CAFM Trend Report and the CAFM Handbook— the key publications of the German Facility Management Association — have shown for years that fully digitalized maintenance is the strongest lever for reducing costs in technical FM. GEFMA
The PwC FM Monitor 2025 confirms that integrated procurement models in Germany are expected to grow by 24% by 2027. Companies are recognizing that decentralized service provider structures are not a mark of quality — they are a risk.
The PwC FM Monitor 2025 confirms that integrated procurement models in Germany are expected to grow by 24% by 2027. Companies are recognizing that decentralized service provider structures are not a mark of quality — they are a risk.
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The integration of artificial intelligence will become a decisive driver for the digitalization and optimization of facility management processes.
How Wowworks is rethinking technical FM
Wowworks was founded in 2018 to solve exactly this problem: to fully digitalize technical FM — from damage reporting and technician coordination through to automated invoicing.
The model: on-demand instead of fixed service contracts.
The figures speak for themselves: 99% task completion rate. More than 1 million completed jobs. More than 100 enterprise customers — from retail chains and banks to telecommunications providers.
The model: on-demand instead of fixed service contracts.
- Damage reporting via Service Desk — in seconds, with photo and prioritization
- Automatic technician assignment — from a network of 20,000 specialists in Germany
- Real-time tracking — every job, every status, every location
- Digital documentation — maintenance protocols, acceptances, invoices — all on one platform
The figures speak for themselves: 99% task completion rate. More than 1 million completed jobs. More than 100 enterprise customers — from retail chains and banks to telecommunications providers.
Conclusion: Technical FM is too important for Excel and phone calls
Buildings are the foundation of operations. When the technology fails, the business stops. When maintenance is not documented, legal consequences may follow. When service providers are not coordinated, damage occurs that could have been prevented.
The question is not: “Do we need a digital FM platform?”
The question is: “How much longer can we afford to work without one?”
The question is not: “Do we need a digital FM platform?”
The question is: “How much longer can we afford to work without one?”
Ready to reorganize your technical FM?
We offer you a free FM analysis — with no sales pressure and no fine print. In an open conversation, we show you exactly where the greatest optimization potential lies in your current FM structure.
→ Request a consultation now
→ Request a consultation now
Sources:
- PwC Facility Management Monitor 2025 (PwC, RealFM, SVIT FM Switzerland, FMA)
- facility24.de: “Resource drain system break: Why CAFM finally makes maintenance end-to-end”
- fm-wissen.de: “Unlock the power of CAFM software: Your guide to digitalization”
- GEFMA: CAFM Handbook — Successfully using digitalization in facility management
- Luenendonk List 2025: The top 25 facility service companies in Germany
About Wowworks Wowworks is your innovative FM partner and combines on-demand services with a free, cloud-based Service Desk. With more than 20,000 technicians in Germany and Austria, a task completion rate of 99% and more than 1 million completed jobs, Wowworks is the partner for companies that want to rethink technical facility management.